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    Flowave

    eAUTOBOT BEST & EFFICIENT WAY TO MANAGE YOUR EMAIL INFORMATION & CUSTOMER COMMUNICATIONS

     

    eAutobot provides an efficient way to integrate all your customer service & communication into one central standard system. Thus enhancing your customer service standards and operation efficiency almost effortlessly and instantly!

    Problems Faced By Customers:

     

    We identifies the following problems with most of the customer service ecosystems and email information management that can hinder the efficient customer service & information management.

     

      • Spend hours searching for information.

     

      • Increase operation cost.

     

      • Email management is messy, uncategorized and scattered.

     

      • Information distributed across multiple channels & systems.

     

     

    problem solved by customer
    MAILBOX MONITORING & AUTOMATION

    Monitor mailboxes. Log incoming emails as cases. Reply to the email from the CRM system itself.

    AGENT PERFORMANCE MANAGEMENT

    Manager can easily see what aspects of the call center team that are perfoming well and which need improvement.

    CASE MANAGEMENT

    Agent can choose the task to work on and prioritize the task and to-do list. Assigned tasks will be locked so others can only view but cannot edit.

    REPORT & DASHBOARD

    User can view statistics in a highly visual, engaging perspective using customized reports and dashboards. Reports can be exported to PDF or Excel.

    CALL CENTER AUTOMATION & INTEGRATION

    Integrate with any third party system into a single platform so you can control your call center from your CRM system.

    VOIP PHONES INTEGRATION

    Integrate to your VOIP Phones system and the CRM system will automatically log every calls as cases so that you can refer to it easily in the future.

    MULTIPLE CHANNEL CUSTOMER SERVICE

    With FloWave  eAutobot, you can:

     

      • Integrate multiple touch points into one single central system.

     

      • Get full visibility of communication information in a single click.

     

      • Collate all scattered communications, into one window.

     

      • Do not miss any communication trail.

     

      • Organize your email systematically rather than manually.

    INCREASE  EFFICIENCY REDUCE  COST

    With FloWave  eAutobot, you can:

      • Avoid manual email management.

     

      • Organize your email systematically rather than manually.

     

      • Eliminate redundant information management.

     

      • Retrieve information in a click

     

      • Reduce dependency on manual procedure and errors.

     

      • One standard source of information to collaborate across departments. Remove information silos.

     

    Workflow automation

    ENHANCE CUSTOMER SERVICE

    FloWave eAutobot provides you a platform, to enhance your customer service.

     

      • Do not miss your SLA.

     

      • Reduce “Turn Around Time” by accessing all information in single window.

     

      • Focus your service based on priority items.

     

      • Be better equipped with all information to serve your customers.

    INCREASE EMPLOYEE SATISFACTION

    FloWave eAutobot can increase your employee work satisfaction.

     

      • Employees work made easier and less stress.

     

      • Focus on specific item, without navigating across many applications.

     

      • Gives employee the ability to complete work on time without wasting time, hunting for information. Work-life balance.

     

      • Minimize/avoid human errors and give more credibility for employee work.