Unified Delivery Platform

Quality Assessment Process

A leading producer/manufacturer of Chemicals for flavours and fragrances.

In FloWave platform, built a Quality Assessment process to evaluate the quality of new merchandise & new supplier. The process involves various department including procurement, R&D, QC and management.

Successfully integrated with Oracle LOB system to pull real-time assessment of test results.

Digital transformation

A global provider of electronic solutions in a wide range of industries, including data communications, consumer electronics, industrial, automotive, commercial vehicle and medical.

Using FloWave, automated a number of internal process that was originally managed in paper forms
Uniform Distribution Request
Raw Material Request
Staff Access Request
Job Ad Request
Expense Reimbursement Request

Job Order Management Process

Aircon industry

An aircon service company used FloWave to manage its sales and operation process. The process was automated using FloWave. Manage Sales quotation life cyle, Sales contract life cycle with ease. The system makes sure that no contract are missed from timely renewal.

System automatically generates service schedules with ability to invoice for adhoc services. Get reminded of all outstanding invoices.

Integrated mobile app for field engineers to pickup and complete jobs.

Automobile industry

Using FloWave platform built a service schedule & attendance system to manage the operation process. Engineers can now notify admin office about job status instantly via the mobile app and Admin office can instantly schedule jobs for the engineers. Track high value equipment that are on lease or service.

Ability to measure the KPI of engineers, attendance and OT performed by the Engineers. Avoids manual human errors.

Excavation Equipment Rental & Service industry

Using FloWave, an earth excavation equipment rental & service managed its end-to-end operation from sales to service to finance to HR.

Bulk scheduling, Bulk invoicing, Accumulated job invoicing all made simple with FloWave.

Mobile app for Drivers & Machine operators.

Integration to 3rd party accounting & payroll system.

The robust FloWave platform able to accommodate the chain of operation with seamless transfer of information from module to module.

Warranty Management System

A CRM cum Warranty system was built on FloWave platform that covers end-to-end processes of post-sales support & warranty.

The process starts from customer warranty registration, tracing warranty records, assigning & scheduling Engineers, generating invoices & receipts, procuring & tracking spare parts inventory. Generate day-to-day operation & management reports.

Integrated with Magento front-end, the consumers can register their warranty seamlessly into FloWave. The Customer service department access the customer warranty

Contact Centre Management

A robust Case Management process was built using FloWave platform. Integrating with 30+ Office365 email boxes, FloWave Mailbot agent monitors actively all the 30+ mailboxes, automatically create cases for all incoming email. Intelligently update cases for repeat emails, smartly exclude auto-reply emails. Agents now can read and respond to email from FloWave CRM platform.

Measure and monitor Case SLA. Assign/Bulk assign open cases to each individual agent. Generate instant statistics report. Daily Activity Summary email automatically mailed to the management.

Integration with Healthcare LOB system, Clinical system, hosted in Azure platform, system handles 5,000 emails every day.

Commodity Sales Contract Management Process

Using FloWave platform, a CRM system was built to automate the commodity trading process. From Quotation, Sales Contract, Proforma Invoice, Purchase Contract, Addendum is recorded in the system. All the documents are generated in a single click.

Multiple sales to one procurement and one sales to multiple procurement can be easily managed. Generate risk exposure report to financial institutions instantly.

Attorney General Chambers

Civil, Criminal & Debt Collection Process

Using FloWave platform, a Case management & Archive system was built bringing all the stake holders to one platform to manage the entire business process. The system holds the entire information of Case processing, Prosecutors, Defendants, Victims, Police records. All participants are promptly notified via the system. Debt collection letters are generated from the system.